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Sept. 2, 2026

Reliability and Innovation

New Tool Helps AEP Answer Customer Bill Questions Faster

AEP is piloting Bill Analyzer, a new AI-powered tool developed with Gigawatt AI that helps Customer Care agents quickly identify what’s affecting a customer's bill and provide clearer explanations.

Aug. 31, 2026

Exceptional People

Beyond Restoring Power: Line Crew Helps Save a Life

Aug. 26, 2026

I&M

Hoosiers Expected To See Savings as I&M Advances One of the Nation's Largest Rate Reduction Plans

Aug. 19, 2026

Careers

A Summer of Firsts: What My Internship at AEP Actually Taught Me

Technology intern, Vikranth Vegesina, shares what he learned during his 2026 summer internship.

Aug. 14, 2026

Careers

A New Mission: SkillBridge Helps Veteran Build a Career at AEP

For veterans transitioning to civilian careers, SkillBridge helps turn military leadership experience into meaningful careers at AEP.

View All Stories

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Community

June 25, 2026

Rooted in Community: A Forestry Partnership Plants the Seeds of Lifelong Learning

A new partnership between Chillicothe City Schools, Ross County Parks District and the AEP Ohio forestry team has been planted.

April 24, 2026

Protecting Power and Wildlife

AEP’s Avian Protection Program is focused on reducing risk to birds when they interact with our infrastructure.

March 25, 2026

Future of the Grid: AEP at OSU Makeathon

March 18, 2026

AEP Teams Bring Local Voices to Washington in Support of LIHEAP

All Community Stories

Reliability & Innovation

Sept. 2, 2026

New Tool Helps AEP Answer Customer Bill Questions Faster

AEP is piloting Bill Analyzer, a new AI-powered tool developed with Gigawatt AI that helps Customer Care agents quickly identify what’s affecting a customer's bill and provide clearer explanations.

Aug. 26, 2026

Hoosiers Expected To See Savings as I&M Advances One of the Nation's Largest Rate Reduction Plans

The state of Indiana has called on utilities to take action to make energy more affordable, and Indiana Michigan Power (I&M) is meeting that call with a plan to deliver savings and stability for customers.

June 23, 2026

AEP’s First Agent Hackathon Delivers Real Solutions

June 5, 2026

DOE Awards Grants to Upgrade AEP Plants

All Reliability & Innovation Stories

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